PickleX Cancellation & Credit Policy
At PickleX, we strive to provide a great experience for all players. To ensure fair access to courts and programs, the following cancellation and credit policies apply.
Court Reservations & Open Play
24+ hours notice: Full credit issued to your PickleX account.
Less than 24 hours: No refund or credit.
No-shows: No refund or credit.
Clinics, Leagues & Programs
48+ hours before start: Full credit issued.
Within 48 hours: No refund or credit.
After program has started: No refunds or credits.
Private Events & Court Rentals
7+ days notice: Full credit issued.
3-7 days notice: 50% credit issued.
Less than 72 hours: No refund or credit.
Account Credits
All cancellations are issued as account credit (no refunds unless required by law).
Credits are non-refundable.
Credits are non-transferable (unless approved by management).
Credit Expiration
Standard credits: Valid for 120 days from issue date.
Promotional or complimentary credits: Valid for 60 days.
Unused credits expire automatically after the validity period.
Processing Fees
Payment processing fees are non-refundable.
In rare cases where refunds are issued, applicable fees may be deducted.
Weather or Facility Closures
If PickleX cancels a session due to weather, maintenance, or unforeseen circumstances, full credit or refund will be issued.
Our Commitment
We understand that unexpected situations can arise. If you have special circumstances, please reach out and we are happy to review on a case-by-case basis.